I want to make my payment by bank transfer, how can I do it?
Log in to the Xcape platform using the email and [...]
I want to make my payment in cash, where can I deposit and how do I make sure you receive it?
Log in to the Xcape platform using the email and [...]
I paid with card and the charge appears in my bank movements, however on the page is not reflected, what can I do?
You will need to contact Customer Service through preguntanos@latam.xcapeturismo.com with [...]
I want to make my first payment and purchase the cancellation guarantee, how can I do it?
Log in to the Xcape platform using the email and [...]
Can you send me the account where I have to deposit?
Following the procedures mentioned in previous questions to download your [...]
I already made my bank transfer, where do I send the mail with the confirmation evidence?
It is important that you keep your payment vouchers in [...]
Can I bill my payment?
Yes, to get your invoice, you must send an email [...]
Can I pay using American Express?
At the moment our platform is only compatible with debit [...]
Is there a deadline to pay for my Experience?
45 calendar days before the trip you must have paid [...]
More questions?
Contact Customer Service (55) 7090 4893 We’re here for you!